1. Data protection policy

2. Terms and Conditions

Hello! We welcome you to CELESTIAL ÍNTIMA.

Celestial is a brand of intimate clothing for women, based in Colombia, it is synonymous with good taste, sensuality and freedom. Celestial is a brand of sensations with an eclectic mix between pure, different, opulence and comfort. [Celestial is born from an innate creativity and an aesthetic admiration of feminine beauty in its shapes and curves].

By visiting www.celestialintima.com you are accepting our terms and conditions, as well as our personal data processing policy, which correspond to the general conditions that will govern the transactions carried out on our website. These may be modified from time to time without prior notice and will apply from the date of publication on this website. We suggest you read our data processing policy, as well as these conditions.

Payment information

What are the payment methods?

Once you confirm your products, you will be redirected to our payment gateway where you must follow the corresponding process. We handle all payment methods to make your purchase much easier.

4. We want to deliver your order in the shortest time possible.

Once your payment is confirmed, you will receive an email with confirmation of your purchase.

• For shipments in Colombia, the estimated delivery time is one (1) to five (5) business days.
• For shipments outside of Colombia, the estimated time will be five (5) days to seven (10) business days.

Remember that our shipments are made through allied companies, therefore, these times may vary according to the times of the year and the times stipulated by allied transport companies.

These deadlines do not apply to promotions or special events such as, for example, Flash sale, Black Friday and Days without VAT, among others, for these dates delivery times may be extended.

Free shipping

In Colombia, shipments will be free if they exceed a purchase value of $250,000 COP.

5. Exchange and return policy

For hygiene reasons, no changes or returns are made on intimate garments such as Lingerie, Panties, Bralette, Bodysuits, panties, tops and garter belts except when factory defects have been identified and with prior study by the company, for which Contact Celestial Intima to analyze the case before sending the garment as guarantee.

The maximum period for guarantees is 30 days from the invoice as long as the garment is in perfect condition, it must not have been worn or washed, contain the original labels, accessories and packaging, and finally it must not have been modified or altered in any way. its original state.

Conditions for making a Change

1. The maximum period for changes is in garments with the exception of those mentioned above ( Lingerie, Panties, Bralette, Bodysuits, panties, tops and garter belts) are 30 days from the invoice as long as the garment is in perfect condition and meets the required requirements.
2. To make a change, write to us at informacion.news@celestialintima.com with the order number and the reason why you wish to make the change (taking into account the terms and conditions). In response to this email we will give you the information where you should make the change. shipping, keep in mind that CELESTIAL ÍNTIMA is not responsible for the loss of returned items.
3. Items for exchanges will be sent once they have been received and reviewed. Returned products must be unused, have no stains or have been washed, contain all labels, protective plastic still attached, that is, in the condition in which they were received and in their original packaging.
4. The product cannot be modified from its original state and must be clean and in good presentation condition.
5. Clothes on promotion and at a discount or for sale in outlets DO NOT HAVE CHANGE; Likewise, pantyhose as a rule of hygiene and health.
6. The product warranty does not cover normal deterioration of the product, improper use, or damage caused by not following the care or maintenance instructions for the products.

Remember:

• You can make the request through our email informacion.news@celestialintima.com with the following information:

*Full name:
*Identification document.
*Contact telephone number.
*Reference of the product you want to change

*If the order was placed through our website or WhatsApp lines, the order number and email you used must be included.
*If the order was not placed through our website, please specify where it was placed.

• Keep in mind that the maximum period to make an exchange is 30 days from receipt of the product.
• Items for changes will be reviewed by our quality team. Once the change is approved, the new product will be shipped.
• The time for this process will be 15 to 20 business days from the receipt of the garments.
• Clothing on sale has no change. Remember that you have a 30-day guarantee.
• Remember that for hygiene reasons, no exchanges or returns are made on intimate garments such as Lingerie, Panties, Bralette, Bodysuits, panties, tops and garter belts.
• The product warranty does not cover misuse or improper washing of garments.

Warranty Policies:

The warranty period begins from the date of receipt of the product and will be a maximum of 30 days.

Keep in mind: you purchased a garment made with delicate materials. Avoid washing clothes in a washing machine and do not use a dryer. We recommend you wash them by hand. Use mild soap, avoiding direct sun as well as not leaving clothes soaking since most of them have dry cleaning processes.

Washing recommendations:

• Wash them by hand very carefully and gently. Only with cold water and liquid soap for delicate garments without bleach or corrosive agents.
• Do not soak, do not twist.
• Dry in the shade. Avoid hooks or clips that could damage lace or cups
• We recommend special care with cups and lace. Do not fold, iron or twist them. Spread them out to facilitate drying.
• Never use a dryer or washing machine, nor wash with hot water. Do not use brush

Refund Policy:

In accordance with Colombian law "the right of withdrawal", the return of all the money paid for the product purchased through www.celestialintima.com is only applicable for sales through financing systems or through our website. It is not applicable to goods for personal use, such as clothing, underwear and swimwear. For different goods, the right of withdrawal must be exercised within five (5) business days following delivery of the product. The following are the conditions for a client to exercise their right of withdrawal:

• The refund of your money will be made within a maximum period of 30 calendar days from the moment the product is delivered and this right is exercised.

You must be informed by submitting a formal written request through one of our digital channels to the email informacion.news@celestialintima.com or by sending a WhatsApp message to the number +57 3105286528 indicating that it will be exercised, our team The support team will indicate the steps to follow to exercise your right of withdrawal.

• The item must be sent by the customer in the same conditions in which it was received, that is, with all its original packaging, parts, accessories, labels and without any sign of use, the expenses incurred in transportation logistics to the facilities of CELESTIAL ÍNTIMA and any other costs involved in returning the goods will be assumed by the buyer. After submitting the claim, the team in charge will tell you where to send the package. The product must undergo a quality inspection to verify compliance with the terms described in this policy.
• This applies to purchases made through WWW.CELESTIALINTIMA.COM