Returns & Exchanges

    1. The maximum period for changes is in garments with the exception of those mentioned above ( Lingerie, Panties, Bralette, Bodysuits, panties, tops and garter belts) are 30 days from the invoice as long as the garment is in perfect condition and meets the required requirements.
    2. To make a change, write to us at informacion.news@celestialintima.com with the order number and the reason why you wish to make the change (taking into account the terms and conditions). In response to this email we will give you the information where you should make the change. shipping, keep in mind that CELESTIAL ÍNTIMA is not responsible for the loss of returned items.
    3. Items for exchanges will be sent once they have been received and reviewed. Returned products must be unused, have no stains or have been washed, contain all labels, protective plastic still attached, that is, in the condition in which they were received and in their original packaging.
    4. The product cannot be modified from its original state and must be clean and in good presentation condition.
    5. Clothes on promotion and at a discount or for sale in outlets DO NOT HAVE CHANGE; Likewise, pantyhose as a rule of hygiene and health.
    6. The product warranty does not cover normal deterioration of the product, improper use, or damage caused by not following the care or maintenance instructions for the products.