Returns & Exchanges

    1. The maximum period for changes is in garments with the exception of those mentioned above ( Lingerie, Panties, Bralette, Bodysuits, panties, tops and garter belts) are 30 days from the invoice as long as the garment is in perfect condition and meets the required requirements.
    2. To make a change, write to us at informacion.news@celestialintima.com with the order number and the reason why you wish to make the change (taking into account the terms and conditions). In response to this email we will give you the information where you should make the change. shipping, keep in mind that CELESTIAL ÍNTIMA is not responsible for the loss of returned items.
    3. Items for exchanges will be sent once they have been received and reviewed. Returned products must be unused, have no stains or have been washed, contain all labels, protective plastic still attached, that is, in the condition in which they were received and in their original packaging.
    4. The product cannot be modified from its original state and must be clean and in good presentation condition.
    5. Clothes on promotion and at a discount or for sale in outlets DO NOT HAVE CHANGE; Likewise, pantyhose as a rule of hygiene and health.
    6. The product warranty does not cover normal deterioration of the product, improper use, or damage caused by not following the care or maintenance instructions for the products.

FREQUENT QUESTIONS

Delivery times start counting after confirming your payment. For national shipments it will be 1-3 days in Medellin, 3-5 days in main cities, 8 days in others. If you make your purchase on a Saturday, Sunday or holiday, it will be sent the next business day.

For hygiene reasons, no exchanges or returns of intimate garments such as Lingerie, Panties, Bralette, Bodysuits, panties, tops and garter belts are made except when factory defects have been identified and with prior study by the company, for which Contact Celestial Intima to analyze the case before sending the garment as guarantee.

The maximum period for guarantees is 30 days from the invoice as long as the garment is in perfect condition and meets the required requirements (label and invoice).

To make a change, write to us at informacion.news@celestialintima.com with the order number and the reason why you wish to make the change (taking into account the terms and conditions)

In response to this email we will give you the information where to send the exchange, keep in mind that CELESTIAL ÍNTIMA is not responsible for the loss of returned items.

Each product has its own measurement guide to help you find your ideal size. You find it at the bottom of each reference as a SIZE GUIDE.

Payment on delivery throughout Colombia

Credit Cards and Debit Cards Authorized by the Bank

  • Visa
  • Master Card
  • American Express

Secure Online Payments

PSE*
*Remember that to make online payments through this means, you must have your second password active.

Payments in cash

  • Effectiveness

Payments in Banks

  • Bancolombia
  • Bank of Bogota
  • Davivienda

Immediately after placing your order, you will receive an email with a detailed summary of your purchase. When your products are shipped, you will receive another email with the tracking number for your package.

We are located:
Cúcuta : Av 3e #13ª 69 Barrio Caobos.
Medellín: Circular 73b# 76-28 Laureles neighborhood
Villavicencio: Calle 15 # 41- 23 Barrio El Buque
Bucaramanga: Cr 36 # 48-86 Barrio Cabecera

We are waiting for you to live a heavenly experience

There are different ways for you to find the products you are looking for. You can search for the garments using the search engine located in the upper right corner, entering keywords (Body, Set, Outfit, Crop Top) or the product reference number. You can also search in the menu bar, selecting the store option and the desired category.

All our garments and shipping costs include the value of VAT corresponding to 19%