Body Harmony

1. For hygiene reasons, no changes or returns are made on intimate garments such as Lingerie, Panties, Bralette, Bodysuits, panties, tops and garter belts except when factory defects have been identified and with prior study by the company, for which Contact Celestial Intima to analyze the case before sending the garment as guarantee.
2. To make a change write to us at. informacion.news@celestialintima.com with the order number and the reason why you wish to make the change (taking into account the terms and conditions) in response to this email we will give you the information where you should send it, keep in mind that CELESTIAL ÍNTIMA is not responsible for the loss of returned items.
3. Items for exchanges will be sent once they have been received and reviewed. Returned products must be unused, have no stains or have been washed, contain all labels, protective plastic still attached, that is, in the condition in which they were received and in their original packaging.
4. The product cannot be modified from its original state and must be clean and in good presentation condition.
5. Clothes on promotion and at a discount or for sale in outlets DO NOT HAVE CHANGE; Likewise, pantyhose as a rule of hygiene and health.
6. The product warranty does not cover normal deterioration of the product, improper use, or damage caused by not following the care or maintenance instructions for the products.

How to take measurements

Note:
• We recommend taking your measurements standing up, in your underwear
• Always measure yourself at the widest part of your body.
• It is important that you know that the measurement table is a guide x Celestial Intima

1. Bust Contour Measurement:

Place your arms at your sides and wrap the measuring tape around the fullest part of your chest, making sure it goes under your arms. This way, you will be able to obtain an accurate measurement of your bust contour.

WHAT ARE THE DELIVERY TIMES?
Delivery times start counting after confirming your payment. For national shipments it will be 1-3 days in Medellin, 3-5 days in main cities, 8 days in others. If you make your purchase on a Saturday, Sunday or holiday, it will be sent the next business day.

HOW CAN I MAKE A CHANGE?
The maximum period for changes is 30 days from the invoice as long as the garment is in perfect condition and meets the required requirements (label and invoice).

To make a change, write to us at informacion.news@celestialintima.com with the order number and the reason why you wish to make the change (taking into account the terms and conditions)

In response to this email we will give you the information where to send the exchange, keep in mind that CELESTIAL ÍNTIMA is not responsible for the loss of returned items.

HOW CAN I KNOW MY SIZE?
Each product has its own measurement guide to help you find your ideal size. You find it at the bottom of each reference as a SIZE GUIDE.

WHAT PAYMENT METHODS DO YOU ACCEPT?
Payment on delivery throughout Colombia

Credit Cards and Debit Cards Authorized by the Bank

• Visa
• Master Card
• American Express

Secure Online Payments

PSE*
*Remember that to make online payments through this means, you must have your second password active.

Payments in cash

• Effectiveness

Payments in Banks

• Bancolombia
• Bank of Bogota
• Davivienda
  

HOW CAN I KNOW THE STATUS OF MY PURCHASE?
Immediately after placing your order, you will receive an email with a detailed summary of your purchase. When your products are shipped, you will receive another email with the tracking number for your package.

1. The maximum period for changes is 30 days from the invoice as long as the garment is in perfect condition and meets the required requirements (label and invoice).
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You can write to us on WhatsApp 3105279134
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